Shipping & Returns
Everything about how your order gets to you, and what happens if something isn't right.
Shipping
Free Shipping on Every Order
We currently offer free shipping on all Fluff Roller™ orders.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Delivery
After processing, orders typically arrive within 5–10 business days.
Estimated total delivery time: 6–13 business days.
Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.
Order Tracking
Once tracking information becomes available, we'll send it to the email address provided at checkout. Please allow some time for tracking information to update after your order ships.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you notice an error, contact us at support@fluffroller.com as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
Returns & Refunds
30-Day Returns
We offer a 30-day return window beginning on the date your order is delivered.
If you'd like to request a return, contact us at support@fluffroller.com. Please include your order number and the reason for your return.
Return Eligibility
For a standard change-of-mind return, the item should be unused and in resalable condition, preferably with its original packaging.
We may be unable to accept returns that are damaged, heavily used, or otherwise not in resalable condition.
Damaged or Incorrect Items
If your Fluff Roller™ arrives damaged or you receive the wrong item, please contact us at support@fluffroller.com as soon as possible. Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll review the issue and work with you on an appropriate resolution.
Refunds
Once an approved return is received and inspected, we'll process the applicable refund to your original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.
Return Shipping
For standard returns due to a change of mind, return shipping costs may be the customer's responsibility.
If the item arrives damaged or we send you the wrong item, contact us before returning it so we can provide the appropriate instructions.
Need Help?
Have a question about an order?